B2B Podcasts | Twogether

141 | Rethinking partner experience

Written by Jon Busby - CTO | May 9, 2025 4:23:18 PM

Stop designing for portals, design for people

In this episode of The Tech Marketing Podcast, we welcome back Karen Hartsell, Senior Director of Global Partner Programs at Ericsson, to unpack the insights from the first PartnerTech X event. Listen as they explore the rise of partner-specific technology, the growing influence of AI, and why partner experience is finally getting the attention it deserves.

Karen explains why technology is finally catching up to the ambition of modern partner programs. But that doesn’t stop at strategy, it's time for a complete rethink on execution, including rethinking the traditional partner portal in favour of more intuitive, intelligent interactions.  

Listen now, wherever you get your podcasts. Or watch the full video below:

 

 

 

 

 

 

 

We'd love to hear from our listeners whether this is something they've explored yet - get in touch and let us know!

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