Account Manager

About the role

Movers… shakers… super-stars… let us catch up with you…

Put your amazing personal and organisational skills to their best use, and earn the rewards you deserve.

You’re digital-savvy. You’re a team player. You’ve got drive and determination. You hit deadlines. You stick to budgets. You’re loved by clients.

Is there anything you can’t do? Well, at Twogether, you can go as far as you like.

You’ll help build strong and profitable lasting client relationships. Your skills will be nurtured by your Account Director, the rest of the account team and the wider business. And you’ll learn about some truly fascinating businesses – leaders in their field – that are helping improve the way we all live our lives.

Above all, you’ll be able to develop lasting expertise at a leading agency that regularly wins awards. Things like a keen eye for detail. Effective campaign management. Strong communications skills. Marketing programme experience. Developing clients and new business. And much, much more – all designed to help you advance in your career.

So you’ll be given both challenge and opportunity in generous measure. You’ll be able to earn autonomy. And you’ll get to work in a fun environment with an enthusiastic team that delivers success by working Twogether.

Job responsibilities

•  Ensure work is completed accurately, efficiently and effectively – on brief, on time and on budget
•  Understand twogether processes and systems and how to progress projects as efficiently as possible
•  Fantastic attention to detail across all work
•  Ability to set and meet realistic expectations
•  Communication – listen, understand and question
•  Finance – manage quoting and financial recognition for projects

•  Understand the client – their business, products, objectives, marketing ideas and creative likes and dislikes
•  Deliver excellent customer service and develop strong relationships with key clients
•  Understand each client’s expectations and deliver to those requirements
•  Keep in regular contact with all client contacts via phone

•  Understand different marketing activities, when to use them and how to optimise each activity
•  Ensure campaigns that we deliver are the best that they can be
•  Take ownership of projects from start to finish
•  Understand how to optimise design for each activity
•  Understand studio creation processes, print production and twogether digital services

•  Identify opportunities for additional services that would support client objectives and work with the Account Director to deliver them
•  Keep up to date on client developments (new products, people etc.)

•  Work within the team to provide support and help to others when needed; both within account teams and across the company

Role requirements

•  Strong organisation and time management skills
•  Excellent attention to detail
•  Project management skills
•  Ability to multi-task
•  Understanding of job finances
•  Pride in work

•  Flexibility
•  Communication – listen, understand and question
•  Commitment to deliver 
• Ability to build relationships with clients

•  Marketing background, ideally technology/channel
•  Understand marketing services & production/development processes – design, digital, print
•  Demonstrable experience of managing digital projects
•  Ability to recommend relevant tactics to optimise each job
•  Understand and implement campaign metrics, measurement and ROI

•  Bring identified opportunities to the attention of the AD for joint development
•  Competently demo relevant tools to clients when there is an opportunity

•  Be a team player
•  Support immediate and wider team
•  Take the initiative to make recommendations when identified
•  Share ideas

What personalities are we looking for

• Proactive and solution-oriented when managing issues or hitting blockers
•  Enthusiasm, positive energy, and ability to maintain a sense of humour under pressure
•  Teamwork - always work collaboratively with other teams in twogether, e.g., Art, Copy, Studio, Client Services in order to deliver the best work for clients 
•  Adaptability: comfortable working across multiple work streams with a mix of projects in scoping and supporting on projects actively in development
• An innovative problem solver who’s able to find answers to client challenges and change the focus to give a more effective solution

Benefits

• Private healthcare with Aviva
• Life Insurance
• Employee Wellbeing Access Program
• 5% Matched Pension with Aviva
• Generous Holiday Package + Christmas shutdown
• Enhanced Parental leave
• Pet-friendly office
• Internal L&D platform
• Home Working allowance