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Symantec: deal registration program

Software Development / Managed Services / Channel Partner Deal Registration /
Channel Partner Programme / Sales Enablement Operations / API Capability

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challenge

Empower Symantec with the ability to respond faster to competitive forces, facilitate partner deal registration, and provide visibility of the sales pipeline in real time.

online deal registration tool

solution

In partnership with bChannels, we provide a managed service in North America, EMEA and APJ that includes multi-lingual helpdesk support. To enable this we created a high-availability, multi-lingual web application called Margin Builder.

Margin Builder integrates with partner systems and delivers a variety of critical functionality through a highly configurable, CMS-driven interface.

Symantec uses the tool to give extra margin to over 24,000 users across 7,800 partner companies. With Margin Builder, Symantec is also able to communicate promotions to partners and distributors faster than ever before.

Margin Builder provides unique visibility of the sales cycle, giving Symantec more insight into where deals fall down. This allows Symantec to target points in the process and provide the support that partners need to close more deals.

Margin Builder and its user base continue to grow, and the return on investment for Symantec has been exceptional.

UX in action
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